Las Vegas is famous for many things, and for one week in January every year, that thing is technology. This year, almost 200,000 attendees and 4,000 exhibitors are converging on the Las Vegas Convention Center (LVCC) this week for CES 2018. With AI, AR, and new smart products everywhere you look at the LVCC and Sands, what hits us is the clear need for both text and voice to control all of the new smart home and smart city devices.
Voice is everywhere
When speech recognition first appeared at CES, it was more fun than it was practical. Those of us with an accent, any accent, ended up not only repeating ourselves but getting some pretty unexpected results. That has changed, in large part thanks to Google and Amazon pushing forward the technology. As you look around this year at the ubiquity of voice control, keep in mind that we don’t use voice for everything and intelligent IoT messaging, with both voice and text messaging, gives you the capabilities of both.
Messaging hasn’t gone away
For remotely controlling and receiving alerts and notifications from the increasing number of our smart devices, many of us still prefer messaging. As we’ve highlighted in previous articles, voice still has its problems. Background noise and accents can still confuse it. And in public (the airline security line on your trip to Vegas for example), people prefer to text message. If, for example, you can use both, would you send a text or a voice message to turn down your thermostat? When it comes to communicating with our different devices, what’s important is to have the ability to seamlessly switch between both text and voice messaging.
Communicate with your machines as easily as you do with people
Just as people don’t use one approach, they also use different communications channels (i.e., email, SMS, and social media, messaging, and chat apps). Throughout your day, you may fluidly switch from your smart speakers to WhatsApp to Facebook Messenger. As the image below shows, the UnificationEngine™ platform lets you seamlessly switch between channels
Voice or text messaging, why choose when you can have both!
Want to learn more about the UnificationEngine? Try it for yourself at demo.unifiedinbox.com, and look forward to seeing you at #CES2018!